Exchange/Return Policy

Our company saves customers the hassle of inputting and ordering in just 3 steps without registration.

1. Things to check before ordering

1) Determine product specifications

2) Confirm the amount

3) If there is a campaign, check the deadline

2. Order

1) Select product specifications (size, color, quantity, etc.)

2) Click the “Buy Now” button to proceed to the screen where you can check the details of your order.

3) After confirming the contents of your order, click “Add to shopping cart”

3. Order completed

An email will be sent to your registered email address notifying you that your order has been received.

Thank you for using our service.

About delivery and shipping

[Courier] [Free shipping]

Free shipping on all items

* Please note that the number of delivery days will be increased in some areas, such as Hokkaido, Okinawa, remote islands, and some areas.

[Scheduled shipping date]

Usually ships within 3 business days.

Due to business reasons, we cannot accept wrapping, designation of a shipping company, or mail bags.

[Delivery timing]

If all ordered products are in stock in our warehouse, we will ship the products within 3 business days after the order registration is completed.

The shipping date will be different in the following cases. Please note.

* It may take several days to ship the product depending on the holiday or the delivery situation between the order and the shipment.

*Even if the time is specified, it may not be possible to deliver within the specified time due to circumstances.

*If there are backordered items in your order, they will be shipped together after all the ordered items are ready.

*Delivery time may be extended for backordered products.

About returns and exchanges

*Please contact us by e-mail, we do not respond by phone.

Contact: service@it-pixel.com

* Returned goods when there is a reason for our company

Defective or damaged items at the time of arrival will be promptly exchanged for the same product at our company’s shipping cost for items that are in stock.

Please contact us by email within 5 days after the product arrives. We will accept returns or exchanges at our company’s shipping cost. Please note that we cannot accept exchanges or returns after using the product.

*Exchange or return at customer’s convenience

Return Policy:

If you are not completely satisfied with your purchase, you can return the item within 7 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. The buyer is responsible for the cost of return shipping.

Exchange Policy:

If you receive a damaged or defective item, or if you receive the wrong item, we will gladly exchange it for you. Please contact us within 7 days of delivery to initiate an exchange. We will cover the cost of return shipping and send you a replacement item as soon as possible.

Please

If you have any questions about our Return and Exchange Policy, please don’t hesitate to contact us. We are always happy to help!