User guide

before ordering

If I ordered the wrong size, color, or quantity, can I change it?

If you have ordered by mistake, please place a new order. If you have paid by credit card, please contact us by phone or email.

How much is the shipping cost?

Shipping costs vary depending on the weight of the item. Please check the product page for the detailed amount.

I would like to order additional items to an already confirmed order, what should I do?

Combined shipping is possible only for orders placed on the same day.

In that case, please note that if the shipping address and payment method are different, we will not be able to bundle it.

In addition, we try to ship on the same day as much as possible, so we may not be able to bundle it even on the same day you ordered.

Is there a shipping charge for additional orders?

For additional orders, please contact us in advance by email or phone. There is no shipping charge if the product can be bundled with the item you ordered earlier.

When is the payment deadline?

It will take up to 10 business days from the confirmation email.

I have made a payment, but I have not received a payment confirmation email.

We will check the furigana at the time of registration. Is there any difference between the name you used when you registered and the person in your name? If you do not receive a payment confirmation email, please contact us.

How long does it take for the product to arrive?

Please note that it takes 1-2 days to prepare the item and about 5-7 days to deliver the item because it is delivered by international mail.

Can you indicate the date of arrival?

We are very sorry, but we cannot provide a service to specify the arrival date of the product. We will notify you by e-mail after the product has been shipped, so you can check the delivery status of the product and the contact information of the shipping company with the tracking number.

After placing an order until the product arrives

I haven’t received an order confirmation email.

Thank you for your concern.

Within a few minutes after placing an order, an order confirmation email will be automatically sent from our shop. If you do not receive any of these emails, there is a possibility that your order has not been confirmed, or that the email address at the time of ordering is incorrect, so please contact us using the inquiry form below. . In addition, the following causes can also be considered, so please check them as well.

■ When using free mail

hotmail.com/hotmail.co.jp/yahoo.co.jp/goo.co.jp etc.

If you are using a free e-mail address, the server that provides the free e-mail address may restrict the reception of his e-mails. If you do not receive an email from us, please check your junk mail box.

Please make sure that you have set your e-mail address to receive e-mails from us.

■ Depending on the settings of your email software

Depending on the settings of your e-mail software or security software, e-mails may have been automatically deleted. Emails from our store may be in the trash, so please check.

Can I change my shipping address?

It is possible before preparation for delivery. (Additional fees may be incurred for changes after preparation for delivery)

I would like to be contacted after the product is shipped.

After the shipment is completed, we will inform you of the parcel tracking number by e-mail.

How can I check the status of my shipment?

We will notify you by e-mail after the product has been shipped, so you can check the delivery status of the product and the contact information of the shipping company with the tracking number. After receiving the item, please contact the nearest post office.

I want to know the arrival date of the product

Please note that it takes 3 to 8 days for product preparation and 5 to 7 days for product delivery because the product is delivered by international mail. With the tracking number, you can check the delivery status of the product and the contact information of the shipping company. Or please check with us by email or phone.

I want to cancel the product

If you wish to cancel the product, please be sure to contact us by email or telephone.

What are the store hours?

Email: Received 24 hours a day

*If you contact us on [Saturdays, Sundays, and holidays] or [after 17:00], we will reply on the next business day.

We will do our best to reply as quickly as possible, but there may be times when you may have to wait outside of business hours or during busy periods.

We apologize for the inconvenience, but we appreciate your understanding.

After arrival

The items arrived separately, but what will happen to the shipping charges?

In the case of multiple orders, the products may be divided and delivered, so please be assured that the shipping fee will be borne by us.

What happens to my refund if I exchange or return an item?

All returns, refunds, and exchanges will be handled by email. We kindly ask you to contact us within 7 days.

Member registration, change of registered information, etc.

Forgot your password?

If you click “Forgot your password” when you log in, an automatic reply email with your password will be sent to your registered email address. Please register again and set a new password.

Alternatively, if you do not receive an automatic reply e-mail, for security reasons, please contact us by phone or inquiry e-mail for the password, but please register as a member again and set a new password.

I want to change my registered address or email address

You can change your registration information such as your address, phone number, and email address from My Page. If you want to change your address or e-mail address after payment, please contact us by e-mail or telephone.

I want to cancel my membership

If you wish to cancel your membership registration, please contact us via the inquiry form or by phone.